Customer Service Representative (CSR)
Join a respected team, start at $17.50–$19/hr, enjoy full benefits from day one, and advance your career helping customers and supporting key food distribution operations.
Customer Service Role & Daily Tasks
The Customer Service Representative (CSR) position promises hands-on experience in supporting business relationships and maintaining high levels of service. Individuals in this role serve as the main point of contact for customers with inquiries about products, services, or orders, making the first impression that can define a brand’s reputation.
Daily responsibilities include answering questions, processing orders, and troubleshooting product issues. The position also requires proficiency in the Microsoft Office suite, particularly Excel, within a SharePoint environment. A positive attitude and professionalism are crucial to succeed as a CSR.
The CSR will work closely with fellow team members and sales representatives to resolve challenges and support customers. The support you provide not only helps individual consumers but also keeps the larger food distribution network running smoothly.
By nurturing customer connections and solving problems efficiently, you contribute to strengthening the company’s service standards. This position encourages continuous learning through training and team meetings to maximize your impact.
The role is in-office, with set hours from Sunday to Thursday, offering a stable work/life balance.
Avantages du poste
This job shines with its competitive salary of $17.50–$19.00 per hour, depending on experience, and substantial benefits starting from the first day—features that significantly increase its attractiveness for those seeking security and long-term prospects.
The comprehensive benefits package includes health and wellness coverage, Employee Stock Purchase Plan, 401K employer matching, paid time off, and educational assistance. These offerings reflect a strong commitment to employee well-being and future planning.
Another advantage is the opportunity for career advancement within a large and respected organization. Demonstrated performance can lead to further opportunities and professional growth.
You will be part of a positive workplace culture that values rewards, recognition, and respect. The environment encourages teamwork, inclusion, and ongoing improvement, increasing job satisfaction.
Overall, this role provides stability, competitive compensation, and a strong support system, making it a rewarding step for early-career professionals and experienced workers alike.
Inconvénients potentiels
Although the position offers great benefits and job stability, it does require an in-office presence and may not suit those seeking remote or highly flexible roles.
The hours—Sunday through Thursday—may present a challenge for applicants who prefer or require weekends off. This should be considered for work-life planning.
You’ll need robust proficiency in Office tools and adaptability in a dynamic environment. The learning curve can be steep, particularly for those less familiar with technology in a professional setting.
The CSR role can be demanding during peak periods, requiring resilience and a calm demeanor for handling customer concerns effectively.
Lastly, the entry-level pay, while competitive, may not meet the expectations of highly experienced candidates accustomed to significantly higher compensation.
Final Verdict: A Stepping Stone in Customer Service Careers
All things considered, the Customer Service Representative (CSR) position is an excellent opportunity for those seeking stable employment, comprehensive benefits, and workplace camaraderie.
The well-defined responsibilities and clear advancement pathways make it especially suitable for early-career professionals and anyone eager to grow within a leading company.
If you value professional development, health benefits, and a team-oriented environment, this role stands out as a top contender. Keep in mind the fixed, in-office schedule when applying.
For those looking to build a lasting career in customer service and support essential industries, this opening is absolutely worth pursuing.
