Medical Support Assistant (Advanced)
Support patient care, manage scheduling, handle sensitive information, federal benefits, paid time off, and reliable job security. A great fit for detail-oriented professionals.
If you are looking for a stable, full-time position that combines administrative expertise and meaningful impact, the Advanced Medical Support Assistant may be a perfect match. This role offers a competitive salary of $144,000 per year along with top-tier federal benefits, including annual paid leave, paid parental leave, federal pension, health insurance options, and a childcare subsidy for qualifying employees.
This opportunity does not provide telework or virtual options and has a consistent schedule that may include holidays and weekends. The role requires dedication to patient privacy, security, and organizational workflow, making it ideal for candidates focused on reliability and growth in healthcare administration.
Day-to-Day Responsibilities and Job Overview
Your primary responsibilities include managing patient appointments, verifying provider orders, and maintaining confidential medical records. You will serve as the initial contact for units, patients, and clinics, responding to electronic orders and ensuring smooth communication between patients and healthcare staff.
Other tasks include handling calls courteously, resolving local complaints, verifying and updating demographic data, and monitoring appointment schedules. You’ll also be expected to scan, enter, and protect sensitive patient information using electronic systems, and strictly abide by privacy regulations.
Team coordination is also key, as you will collaboratively set priorities, meet deadlines, and adjust workflows for patient and team needs. You may be required to analyze situations, determine your decision-making authority, and effectively refer cases when necessary.
In addition to being organized and professional, sensitivity to patient needs, especially for adult and older adult veterans, is critical for success and satisfaction in this position.
Pros of This Job
The Medical Support Assistant (Advanced) role is packaged with strong federal employment perks. Employees enjoy generous leave policies, including up to 50 days of combined annual, sick, and holiday leave, which supports an excellent work-life balance.
Federal insurance benefits, long-term job security, and the option for a substantial childcare subsidy further enhance the attractiveness of this career path. This position offers a professional environment with a mission-driven purpose and significant potential for growth.
Kontra yang Perlu Dipertimbangkan
The job does not offer options for remote or telework, which can be a drawback for those seeking flexible working arrangements. Additionally, the position may require working weekends or holidays, a consideration for applicants with strict scheduling needs.
As with most federal roles, responsibilities may occasionally involve handling difficult patient or administrative cases, requiring both patience and a strong sense of professional boundaries.
Verdict: Should You Apply?
If you value stability, comprehensive federal benefits, and a high-impact administrative role in healthcare, this Medical Support Assistant (Advanced) position is a smart career move. The transparent pay structure and benefits provide financial peace of mind, while the organizational mission offers daily fulfillment. Consider your flexibility and readiness for a structured environment before applying.
